Bank of America Financial Center

Reviews

• ★ ☆ ☆ ☆ ☆
  One teller open at 10 in the morning more than 4 people waiting for a long time. A greeter who reminded me that only 4 people were waiting who walked around but could not help. I went to get change - way too long a wait.
  By Cc Friedheim, December 31, 2017
• ★ ★ ★ ★ ★
  If you want a responsive Personal Banker go to Caitlin Bell. I went in to set up view only access for our accountant. The "business banker" gave me a blank look and told me to go to the website. As I was only in town for a week to help get the business up and running I was a bit frustrated that I would need to go back to where I was staying to get this done. Fortunately when I complained I was directed to Caitlin Bell who invited me into her office, called the service center with me, and helped me get it done. I had my kindle with me, Caitlin said hey if you have personal hot spot on your phone we can go online and get this done on your kindle. And so I did, right at her desk, with her help. Yes, it's true I did need to go to the website like the business banker said BUT Caitlin went the extra mile to help. So, my 5 star rating is for Caitlin Bell. I think it is the BOA system of how they do things that causes so many people to feel poorly about the service. People in Chicago feel the same way. You just have to find that person in the branch that truly cares.
  By Debi Hartel, August 13, 2017

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