AAA - Charleston

Reviews

• ★ ★ ★ ★ ★
  Hesitant but decided to try AAA and Mike Budan, service, to work on my truck. Will not hesitate to take it back to Mike Budan for future service and repairs. He stood behind their work and gave me accurate timelines for the service. Nice job. Facility is nice and very accommodating.
  By Kathy Swanson, October 26, 2017
• ★ ★ ☆ ☆ ☆
  When I first located them on the website, under their qualifications "Transmission Repair" was one of them. So I made an appointment online and stated that my transmission was malfunctioning. They confirmed my appointment so assumed all was well. When I arrived at my appointment the building was a MAD HOUSE there were people running all over the place (evidently they do Auto Care, Travel, Insurance, and Lord knows what else under that one roof). I had to wait a solid 5 minutes before anyone would even approach me. When someone finally did, it was almost like I was bothering them. After I told him I was there to figure out what was wrong with my transmission he said, "We don't do transmissions here". So I responded, "It says on the website you do and I stated it in my appointment email that my transmission was malfunctioning". He said, "I don't know what to tell you, but I guess we can take a look at it". So I reluctantly said "OK" and decided to get my oil changed as well (Since he said with my AAA membership the oil change would only be $26). After they called and told me it was ready, I came to pick up my vehicle. When I arrived (hours after they told me it was ready) it was still in the garage with the hood up. They said they were just topping off some things and it would only be a minute. 20 minutes and $150 later it was finally ready. Not even sure where they $150 came from if it was only $26 for the oil change and all they did in addition was top off my trans. fluid and told me what was wrong. When I got in my car there was grease all over the door handle and steering wheel. I went to double check my fluids and the cap for the break fluid wasn't even screwed on, it was just sitting on top. I try to only give positive reviews when I give them, but in this case it was impossible. Overall I have been happy with my AAA membership and it's perks. However, I can say without a doubt, I will never return to this shop for ANYTHING.
  By Christian Chandler, October 11, 2017

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